Limitless Rendering Troubleshooting

Limitless Rendering Troubleshooting

• My image came out slightly too dark or light, but I don't want to resubmit a new job with different settings

  Basic brightness, color saturation and white balance can be adjusted by selecting "Adjust Exposure" next to the rendered image. From there use the sliders to adjust the image to the exact brightness you need without having to use a complex image editing program.

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• The preview image looks like the camera has moved, how do I fix it before I submit the job?

  This requires adjusting the camera. An example for adjust the camera was provided courtesy of Hilliard Architects.

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• A new user I added gets the message Access Denied when they try to access the rendering service

  As a security measure, new users do not have access to anything unless you explicitly grant them access. You must go to Users and select the new user, then click "Edit User" and change their permissions. This is a security feature that ensures new users do not have more permissions than necessary.

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• What if I do not like my image?

  Please double check:

  • You selected "Interior" if your image is an interior image
  • Your exposure value matches your exposure value in Revit^®
  • If your camera has moved, you will need to adjust your camera

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• What if I have checked all my settings, and I still do not like my image?

  We strive for 100% customer satisfaction. If there is a serious problem with the rendered image beyond basic adjustments mentioned above, let us know and one of our experts will do their best to ensure the image is to your satisfaction. If the image is unsatisfactory, please provide us with sufficient information regarding the reason why and request a refund in the amount of the rendered job within 30 days.

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